Request a return here: Return & Refund
Consumers have a fourteen-day withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded.
In order to exercise your right of cancellation, you must send a clear declaration to us (GAEKKO UG (LIABILITY LIMITATION), GElßLERSTRAßE 32 in 66123 SAARBRÜCKEN, SUPPORT) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail ) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
– To GAEKKO UG (LIMITED LIABILITY), GElßLERSTRAßE 32 in 66123 SAARBRÜCKEN, SUPPORT
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following
Goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only if this is communicated on paper)
– Date
(*) Delete where inapplicable.